![]() Noting you have already contacted our customer service, could you please send us your order number or ticket number after getting a request from Trustpilot? If we confirm it is a technical issue that is unable to be resolved, we'll evaluate a full refund as long as the order is within our refund period. We desperately hope to do our best to further look into this case and then help you save time and energy. We understand it would be very frustrating if the recovered files are unreadable or corrupted. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. Reply from Wondershare Recoverit Updated Jun 26, 2022 Hopefully, you'll go back to us in the near future! We'll do our best to further improve it and add more powerful features. Thanks for updating a 5-star review for us and your recognition encourage us a lot. We'll further look into it and then keep you updated via email soon, please keep an eye on your mailbox. Noting you have already contacted us, would you mind sending us your order number or ticket number after receiving a request? Your patience is highly appreciated! - Thanks for providing us the ticket number. If we are unable to solve it, we'll process a full refund as long as the order is within our refund period. We are desperate to fix the problem after knowing you were encountering an issue using the product, so our support may ask you to provide specific details (like logs) via email for further troubleshooting. For your case, we'd like to make some explanations as below. But don't worry, Wondershare values each customer's benefits, and we'll do our best to help you out. Sadly to hear that you didn't have a good experience with Recoverit. ![]()
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